Refund & Returns Policy

Return Window & Eligibility

At Used Golden Goose, we understand that purchasing pre-owned luxury sneakers online requires trust. We offer a comprehensive return policy to ensure your complete satisfaction.

Return Timeframe

• 30-day return window from the date of delivery
• Items must be returned in the same condition as received
• Original packaging and all accessories must be included
• Return shipping label will be provided for your convenience

Condition Requirements

Since we specialize in pre-owned Golden Goose sneakers, we understand these items show natural wear. However, certain conditions must be met for returns:

Acceptable Return Conditions

• Items returned in the exact same condition as shipped
• No additional wear, damage, or alterations
• Original tags and authenticity certificates included
• Clean and odor-free condition
• Original shoe boxes and dust bags (when applicable)

Non-Returnable Items

• Items worn outdoors or showing additional wear
• Sneakers with removed or damaged authenticity tags
• Items damaged by customer negligence
• Customized or altered sneakers
• Items returned after the 30-day window

Refund Process & Timeline

We strive to process all returns quickly and efficiently to ensure you receive your refund as soon as possible.

Refund Timeline

• Inspection Period: 2-3 business days after we receive your return
• Refund Processing: 1-2 business days after approval
• Bank Processing: 3-5 business days (varies by financial institution)
• Total Timeline: 6-10 business days from return receipt

Refund Methods

Refunds are processed back to the original payment method used for purchase:

• Credit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Store Credit: Available upon request for future purchases

Exchange Policy

We currently do not offer direct exchanges due to the unique nature of our pre-owned inventory. However, we make the return and repurchase process seamless.

Exchange Alternative Process

• Return your current item following our standard return process
• Browse our current inventory for your desired replacement
• Purchase your new item (we'll hold it during your return process)
• Receive your refund within 6-10 business days

How to Initiate a Return

Starting a return is simple and convenient. Follow these easy steps to begin the process:

Step-by-Step Return Process

• Contact Us: Email support@usedgoldengoose.com with your order number
• Return Authorization: We'll send you a return authorization and prepaid shipping label
• Package Items: Carefully package items in original condition with all accessories
• Ship Return: Attach the prepaid label and drop off at any authorized location
• Track Progress: Monitor your return status through email updates

Required Return Information

• Order number or receipt
• Reason for return (optional but helpful)
• Preferred refund method
• Contact information for updates

International Returns

We welcome international customers and have streamlined our return process for global shipments.

International Return Guidelines

• Return Window: Same 30-day policy applies worldwide
• Shipping Costs: Customer responsible for return shipping costs
• Customs Duties: Original duties/taxes are non-refundable
• Processing Time: Additional 3-5 days for international processing
• Documentation: Complete customs forms accurately for smooth processing

Damaged or Defective Items

While we carefully inspect all items before shipping, if you receive a damaged or significantly misdescribed item, we'll make it right immediately.

Damage Claims Process

• Immediate Contact: Notify us within 48 hours of delivery
• Photo Documentation: Provide clear photos of the damage or issue
• Expedited Processing: Damage claims receive priority handling
• Full Refund: Complete refund including original shipping costs
• Return Shipping: Prepaid return label provided immediately